Student Complaint Procedure
Â鶹´«Ã½ students may file a complaint with the University by following the complaint procedures outlined in the Student Handbook Appendix.
Students may also file a complaint with Â鶹´«Ã½'s accrediting agency, the Higher Learning Commission (HLC) by following the HLC .
Online students residing in a SARA state or territory* should attempt to resolve grievances through Â鶹´«Ã½'s institutional process for . If a student is not satisfied with the outcome of Â鶹´«Ã½'s process, the complaint (except for those involving grades or student conduct violations) may be brought to the . For more information regarding the complaint process for students residing in SARA states, please visit the .
*Â鶹´«Ã½ is an institutional participant in the State Authorization Reciprocity Agreement (SARA). SARA is a voluntary agreement among member states and U.S. territories that establishes comparable national standards for interstate offering of distance-education courses and programs. SARA membership includes all states with the exception of California, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. .
California
Online students residing in California may direct unresolved complaints to:
California Bureau of Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
District of Columbia
Pursuant to D.C. Official Code §38-1306(c)(4), complaints may be filed by students in the District of Columbia with the Higher Education Licensure Commission (HELC, Commission) against postsecondary educational institutions operating in the District of Columbia. See the for details of the HELC process.
For more information, please contact Mearah Quinn-Brauner, Senior Director for Strategy and Policy, at mearah@northwestern.edu.